Last updated: March 12, 2025

Holistic Matthew ("Company," "we," "us," or "our") operates www.holisticmatthew.com (the "Website") and provides holistic nutrition services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Website and services.

By using our Website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

Interpretation

Words with capitalized initial letters have defined meanings under the following conditions. These definitions apply whether the terms appear in singular or plural.

Definitions

• Account means a unique account created for you when booking an appointment, purchasing a product/service, or filling out a form on our Website. Accounts are created in PracticeBetter and Evolv.

• Business refers to Holistic Matthew, Kleinburg, Ontario, Canada.Cookies are small files stored on your device that help track Website activity.

• Data Controller refers to Holistic Matthew, as we determine the purposes and means of processing Personal Data.

• Device means any device (computer, smartphone, tablet) that accesses the Website.'

• Personal Data means any information that identifies an individual, including health-related data.

• Service refers to holistic nutrition services provided through the Website.

• Service Providers are third parties we use to process payments, schedule appointments, manage records, and track website activity. These include Stripe, PracticeBetter, Evolv, and Google (Google Workspace).

• Usage Data refers to data automatically collected when using our Website, such as IP address, browser type, and time spent on pages.

2. Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

When using our Website or services, we may collect the following information:

• NameEmail address

• Phone number

• Mailing address

• Payment details (processed via Stripe; we do not store credit card information)

• Health-related information (collected and stored securely in PracticeBetter)
  

This data is collected when you:

• Book an appointment

• Purchase a product/service

• Fill out a form

• Subscribe to emails
  

Health-Related Data & Compliance

Since we collect health-related data (such as dietary history, medical background, and nutritional goals), we comply with PIPEDA and PHIPA, Canada’s privacy laws for health information. Your data is stored securely within PracticeBetter and is never shared with third parties without your consent unless required by law.

Usage Data & Tracking Technologies

When you visit our Website, we may collect information such as:

• Your IP address

• Browser type/version

• Pages visited

• Time spent on pages
  

We use Cookies, Facebook Pixel, and other tracking technologies to improve our services. You can disable Cookies in your browser settings, but some Website features may not work properly.

3. How We Use Your Data

We use your data to:

• Provide and manage holistic nutrition services

• Process payments via Stripe

• Send appointment confirmations and service updates

• Respond to inquiries and customer support requests

• Track Website performance using Facebook Pixel

• Send marketing emails (only if you opt-in) via Evolv and PracticeBetter
  

4. Payments & Third-Party Services

Payment Processing

All financial transactions are handled by Stripe. We do not store or process payment details directly. PracticeBetter and Evolv only serve as front-end platforms, while Stripe securely processes transactions.

Third-Party Services We Use

We may share your data with the following service providers:

• Stripe (Payment processing) – Privacy Policy

• PracticeBetter (Health record management & booking) – Privacy Policy

• Evolv (Client management & email marketing) – Privacy Policy

• Google (Google Workspace) (Email & storage) – Privacy Policy
  

These providers process data according to their own privacy policies.

5. Data Security & Storage

We take appropriate security measures to protect your personal and health-related data. However, no method of electronic transmission is 100% secure.

• Health data is stored securely in PracticeBetter under PIPEDA and PHIPA compliance.

• Client data is stored on secure servers in Canada and the United States.

• Payment data is encrypted and handled by Stripe.
  

If a data breach occurs, we will notify affected individuals as required by Canadian law.

6. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal data

• Withdraw consent for marketing emails

• Request a copy of the data we have about you

• Restrict or object to certain data processing
  

To exercise these rights, contact [email protected].

7. Data Retention

We retain personal data only as long as necessary:

• Client records: Stored in PracticeBetter for ongoing services

• Payment records: Stored securely via Stripe for tax/legal compliance

• Website tracking data: Stored for analytics purposes (usually 1 year)
  

If you request data deletion, we will erase your data unless required for legal or regulatory reasons.

8. Children’s Privacy

Our services are not intended for individuals under 13 years old. We do not knowingly collect personal data from children. If you believe we have collected data from a child, contact us immediately at [email protected].

9. Links to Third-Party Websites

Our Website may contain links to other websites. We are not responsible for their privacy practices. Always review their Privacy Policy before providing any personal data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are made, we will:

• Post the updated policy on this page

• Update the “Last Updated” date at the top

• Notify you by email (if you have provided one)
  

We encourage you to review this policy regularly.

11. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

Email: [email protected]

Location: Kleinburg, Ontario, Canada

Website:

www.holisticmatthew.com